Cancellation and Refunds

1. What you are buying

Credits are prepaid access to send paid messages on dm2.chat. They are not cash, not a wallet, not transferable, and not withdrawable by the buyer. 1 credit = ₹1. Packs: ₹100, ₹500, ₹2,500, ₹10,000.

2. Cash refund of a credit purchase

Once a purchase has landed (credits on the account), there is no cash refund. You cannot cancel after payment succeeds and credits have landed.

If Razorpay or we need to re-check a payment, we will do that once and apply the result to your account. This is not a second refund path.

3. 72-hour credit return

If the recipient does not reply in 72 hours, the sender gets those credits back. That is a credit return, not a cash refund. Credits sitting in an open 72-hour message are not treated as expired.

4. How long credits last

Credits are valid 12 months from the purchase that created them. Oldest unused credits are used first (FIFO). After 12 months, unused credits stop working.

5. How to request a review

Email support@dm2.chat and include:

• The email on your dm2.chat account
• Payment or order id
• What happened

We typically review in 24–48 hours.

6. Contact

Udgam Labs LLP, Delhi, India. support@dm2.chat. Also Terms, Privacy, Contact, Shipping.