1. Introduction
Udgam Labs LLP ("we", "us", or "our") operates dm2.chat. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Personal Information
- Email address (required for account creation)
- Display name and username (optional)
- Profile photo (optional)
- Bio/description (optional)
- UPI ID (required for receiving payouts)
Transaction Information
- Credit purchase history
- Message transactions
- Payout records
Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Usage data and analytics
3. How We Use Your Information
- To provide and maintain our Service
- To process transactions and send related information
- To send you emails about your account, transactions, and Service updates
- To respond to your comments, questions, and requests
- To monitor and analyze usage patterns and trends
- To detect, prevent, and address technical issues and fraud
- To comply with legal obligations
4. Information Sharing
We may share your information in the following situations:
- Public Profile: Your username, display name, bio, and avatar are publicly visible.
- Message Recipients: When you send a message, the recipient can see your display name and email.
- Service Providers: We use third-party services for payments (Razorpay), email (Resend), and hosting (Vercel, Supabase).
- Legal Requirements: We may disclose information if required by law or to protect our rights.
5. Third-Party Services
We use the following third-party services:
- Supabase: Database and authentication
- Razorpay: Payment processing
- Resend: Transactional emails
- Vercel: Hosting and deployment
Each of these services has their own privacy policy governing the use of your information.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt-out of marketing communications
- Withdraw consent where applicable
To exercise these rights, please contact us at jitesh@udgamlabs.com
9. Cookies
We use essential cookies for authentication and session management. These cookies are necessary for the Service to function and cannot be disabled.
10. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us: